Mandiri ITIL v3 Focus Area Workshop

Dipublikasi pada November 8, 2013 oleh Dede Mulyana

2 days workshop with IT Operations – Bank Mandiri

Mandiri2Mandiri1

Agenda:

  • ITIL 2011 Overview
  • IT as a Service
  • How to build Service Catalogue
  • CMDB Design & Development
  • Developing Service Level Agreement
  • Calculating Service Availability
  • Design the Service Cost Structure
Pos ini dipublikasikan di bumn, CMDB, ISO 20000, IT Governance, IT Service, ITIL 2011, ITIL Umum, ITIL versi 3, ITSM, Service Desk, Training, Uncategorized. Tandai permalink.

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